Refund policy

At prettyinpinkshop, we want you to feel confident every time you shop with us. If something isn’t right, we offer a straightforward return process aligned with UK consumer protections.

Return Eligibility Window

You have 30 calendar days from the date your order is delivered to request a return.

Condition of Returned Items

To qualify for a refund:

• Products must be unused and in resalable condition
• Items must be returned in their original packaging, including all accessories and tags
• We reserve the right to decline returns that show signs of use, wear, or damage not caused by us

How to Initiate a Return

1. Contact us at Support@prettyinpinkshop.com within the 30-day period
2. Include your order number and reason for return
3. We will provide return instructions and the correct return address
4. Securely package your item and send it back via a tracked postal service

Return Shipping Costs

• Return shipping is the responsibility of the customer
• We recommend using a tracked service, as we are not liable for lost returns

Restocking Fees

• We do not charge any restocking fees (0%)

Refund Processing

• Once your return is received and inspected, we will notify you of approval
• Approved refunds are issued within 3 to 5 business days
• Refunds are made using the original payment method

Non-Returnable Situations

We may refuse refunds if:

• Items are returned after the 30-day window
• Items are not in original condition
• Proof of purchase cannot be verified

This policy does not affect your statutory rights under UK consumer law.